Freight
Some of what we supply does not fit through a web checkout honestly. This is what happens instead, and why we would rather have the conversation.
Last reviewed 13 August 2026
This store is parcel only
Everything listed here ships in a box, on a normal carrier, at a price we can state before you buy. That is a deliberate boundary rather than the limit of what we sell.
Anything that moves on a pallet - a populated enclosure, a drive above a certain frame size, a full rack - is not listed, because a freight lane priced by a web form is priced wrong. The rate depends on the lane, the class, the dock at both ends, whether anybody needs a liftgate, whether the site takes appointments, and whether the driver is expected to bring it inside. Five of those six are things a website cannot know about your address.
The alternative is a checkout that quotes a number, takes your money, and then produces a phone call about accessorials three days later. We have all been on the receiving end of that one.
How to buy it instead
- Tell us what you need, where it is going, and roughly when.
- We quote it - equipment and freight as separate lines, so you can see which is which.
- You raise a purchase order against the quote, or we take a card.
- We book the lane and tell you the delivery window before the truck moves.
Same catalogue, same pricing, same people. The only difference is that a person prices the transport instead of a form guessing at it.
What we need from you
The delivery postcode and whether the site has a loading dock. Those two answers move a freight quote more than anything else, and getting them at the start saves a revision.
Then the awkward ones, which are worth asking now rather than discovering on the day: is there a forklift, is the access road going to take a 53-foot trailer, does the site require an appointment, and is there somebody there between eight and five who can sign.
Mixed orders
A quote covering both parcel and pallet items ships as one job with one set of paperwork. Do not split it across the website and a quote - put the whole thing on the quote, and the small parts travel with the big ones at no extra cost.
Damage on a freight delivery
This is the one place the process genuinely differs from a parcel, and it matters: note the damage on the delivery receipt before you sign. A signed clean receipt is, to a freight carrier, a statement that the shipment arrived intact, and it makes a claim very difficult afterwards.
Write what you see even if you are not sure - "carton crushed, contents unchecked" is enough and costs nothing. Photograph it on the truck if you can. Then call us the same day.
Ask us for a quote at the contact page. Same-day answer on anything we stock.